HQW 2026: Fresh Perspective Session: An Innovative Approach that Drives Improvement (On-Demand)-HQW 2026: Fresh Perspective Session: An Innovative Approach that Drives Improvement

HQW 2026: Fresh Perspective Session: An Innovative Approach that Drives Improvement

Video Transcription

Video Summary

Dr. Sharnette Kidd of Cook Children’s Healthcare explained how she uses music to teach operational excellence, Lean, and Six Sigma in a more accessible and memorable way. Drawing on her musical background and AI tools, she created genre-based songs that reinforce key improvement concepts like listening to the voice of the customer, explaining why change matters, piloting solutions, and respecting frontline staff. She argued that music helps shift teams from compliance to commitment by engaging both emotion and memory, making quality and safety lessons more human and relatable. Kidd emphasized that creativity should support, not replace, rigorous improvement methods. Her main message: start with people, involve those closest to the work, and use creative tools purposefully to build trust, buy-in, and lasting change.

Keywords

Dr. Sharnette Kidd

Cook Children’s Healthcare

Lean Six Sigma

operational excellence

music-based learning

quality improvement