HQW 2026: Rethink, Adapt, Influence: Leading Through Change (On-Demand)-HQW 2026: Rethink, Adapt, Influence: Leading Through Change

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Video Summary

Amy Mills and Rebecca Capon discuss practical ways healthcare quality leaders can navigate uncertainty, complexity, AI, and the human responses to change. They describe today’s healthcare environment as volatile and unpredictable, with growing demands, shifting reimbursement decisions, reduced external support, and rapid technological change.

They recommend focusing energy on what you can control and influence, then building three capabilities:

- <strong>Rethink:</strong> Treat beliefs as hypotheses, not facts. When challenged, pause and ask questions before defending a position; curiosity can reveal new information and perspectives.
- <strong>Adapt:</strong> Make change manageable by identifying the smallest useful next step and removing barriers. Examples include testing an AI tool on one recurring task or introducing a new workflow gradually.
- <strong>Influence:</strong> Understand what matters to others before advocating for your own priorities. Find shared goals and frame proposals in language that connects with their concerns, such as workload, capacity, finances, or patient outcomes.

The speakers emphasize that these skills reinforce one another. Small, deliberate actions can help leaders keep moving through uncertainty, build trust, and bring colleagues along in organizational change.

Keywords

healthcare quality leadership

uncertainty management

AI in healthcare

organizational change

adaptability

influence skills

curiosity and rethinking

change management