Healthcare Quality Workforce Report Panel-Healthcare Quality Workforce Report Panel

Video Transcription

Video Summary

The webinar, held during Healthcare Quality Week, introduces NAHQ (referred to in the transcript as NICU/NACU) and highlights its role in defining healthcare quality workforce competencies, offering the CPHQ certification, and publishing a new Healthcare Quality Workforce Report. CEO Stephanie Mercado summarizes the report’s key finding: quality and safety work is concentrated in three domains—regulatory/accreditation, safety, and quality leadership/integration—while five other domains (population health/care transitions, performance/process improvement, health data analytics, professional engagement, and quality review/accountability) receive too little focus. The panel emphasizes that broadening competency across all eight domains is essential to improving outcomes, equity, value, and sustainability.<br /><br />Panelists discuss practical steps for leaders: use the framework to identify gaps, target education to specific skill statements, collaborate with physician groups and external partners, and view professional development as a long-term investment. They argue that developing internal quality talent can reduce costly reliance on consultants. They also call for more advocacy and alignment across regulatory and rating requirements, with NAHQ engaging bodies like CMS and The Joint Commission. The session promotes CPHQ preparation resources and encourages workforce members to demonstrate and quantify their impact.

Keywords

NAHQ

Healthcare Quality Week webinar

Healthcare quality workforce competencies

CPHQ certification

Healthcare Quality Workforce Report

Regulatory and accreditation domain

Patient safety domain

Quality leadership and integration

Eight-domain competency framework