Live Learning Lab - The Evolving Healthcare Landscape: Key Trends and Implications for Quality & Safety Aligned to the Healthcare Quality Competency Framework-Live Learning Lab - The Evolving Healthcare Landscape: Key Trends and Implications for Quality & Safety Aligned to the Healthcare Quality Competency Framework

Live Learning Lab - The Evolving Healthcare Landscape: Key Trends and Implications for Quality & Safety Aligned to the Healthcare Quality Competency Framework

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Video Summary

The session introduced NACU’s Healthcare Quality Competency Framework as a global standard for defining the skills needed to deliver quality and safety in healthcare. It explained that the framework has been updated through an evidence-based process and now includes 8 domains, 28 competencies, and 600+ skillsets. Josh Berlin then connected the framework to current healthcare trends and pressures.<br /><br />Key themes included the U.S. lagging behind other high-income nations in spending versus outcomes, the growing burden of chronic disease, persistent safety issues, workforce shortages and burnout, increasing care fragmentation, rapid technology and AI adoption, and rising regulatory and reimbursement demands. He emphasized that quality is becoming an enterprise-wide function, not just a department, and that leaders must be able to link safety, performance, data, workforce, and financial priorities.<br /><br />The session highlighted how the competency framework supports these needs through performance improvement, analytics, care transitions, digital quality, responsible AI governance, and regulatory readiness. It also pointed to tools like NACU’s Workforce Accelerator to help organizations clarify roles, build competency-based learning, and strengthen the workforce. The presentation closed with a call to keep advancing healthcare forward without “walking backward.”

Keywords

NACU Healthcare Quality Competency Framework

healthcare quality and safety standards

CPHQ certification continuing education

workforce readiness competencies domains

ROIQ research workforce investment ROI

Healthcare Quality Competency Framework

quality and safety

healthcare trends

workforce shortages

performance improvement

digital quality

AI governance