NAHQ Insider Live-NAHQ Insider Live

Video Transcription

Video Summary

NACU CEO Stephanie Mercado opens Insider Live by marking NACU’s 50th anniversary and outlining a forward-looking focus: healthcare’s biggest lever for meeting rapid change is the workforce, not just technology. She centers NACU’s Healthcare Quality Competency Framework—an industry-standard, validated set of competencies—now updated with modern visualization and refreshed content. The framework anchors education, the CPHQ, micro-credentials, and NACU’s Workforce Accelerator for health systems.<br /><br />Mercado highlights five major industry pressures: financial margin compression; workforce shortages and burnout driven by broken systems and unmanaged change; complex care delivery and access across the continuum; technology and AI disruption requiring governance, clean data, and quality leaders to prevent “scaling broken”; and regulatory volatility with shifting reimbursement, making continuous readiness essential. NACU will release a report mapping these pressures to the framework and host a May learning lab.<br /><br />She introduces NACU U, a competency-mapped professional development hub, and new micro-credentials (including Regulatory & Accreditation with Joint Commission), with more coming.<br /><br />Guest Josh Berlin (Rule of Three) reinforces workforce shortages, burnout, and AI’s enterprise implications, plus value-based care shifts. Mercado notes a key gap: many “quality” staff lack foundational competencies—half surveyed couldn’t define value-based care—arguing development must be a business strategy with proven ROI and safety impact.

Keywords

NACU 50th anniversary

Stephanie Mercado

Healthcare Quality Competency Framework

CPHQ certification

micro-credentials

workforce shortages and burnout

AI disruption and governance

regulatory volatility and accreditation

value-based care