OasisLMS

Speakers: Elaine J. Huggins, RN, MSN, CPHQ, LSS Master Black Belt, Celine Gray, MBA, LSSBB, CPXP

Consistent, high-quality direct report rounding is a cornerstone of a High Reliability Organization—but how can leaders ensure it’s done effectively across teams? In this
Learning Lab, experts from Kaiser Permanente will share how they used the Direct Report Rounding Experience Survey to pinpoint variations in rounding practices and uncover meaningful correlations with employee engagement, patient safety, and overall performance outcomes. Participants will gain practical insights into implementing and customizing this survey tool within their own organizations to strengthen leader–staff connections and promote safer care. Through real data and case examples, you’ll see how measuring perceptions can directly improve engagement and accountability. Walk away with actionable strategies to elevate your rounding practices and drive measurable results in our teams.