On-Demand Learning Lab - Engaging and Communicating to Your Board: Demonstrating the Impact of Quality-Slide Deck November 2023 Learning Lab

Slide Deck November 2023 Learning Lab

Pdf Summary

This document outlines how healthcare quality leaders can more effectively engage and communicate with an organization’s governing board to drive quality, safety, and performance improvement. It emphasizes developing “impact and influence” skills—defined as the ability to persuade others by understanding their interests and motivations—and describes increasing levels of influence, from making a logical case for action to using indirect and complex influence strategies.<br /><br />Effective board communication should be tailored to the audience, framed as an executive summary, and kept concise. Presenters should clearly define the purpose of each agenda item and use a structured approach (e.g., ensuring the right people are present, providing an opening statement, using a note taker and “parking lot” for off-topic issues, and ending with recap and follow-up steps). Drawing on Joint Commission guidance, the board’s role is to ask the right questions rather than provide operational answers, including: What is the benchmark? What is the target? How are we doing relative to the target?<br /><br />The content highlights the NAHQ “Quality Leadership and Integration” competency, stressing stakeholder engagement, organization-wide learning, and adapting communication to different audiences. The board’s responsibilities include promoting a culture of quality and safety, participating in measurement and improvement, holding management accountable, and regularly addressing quality and safety in meetings. Practical engagement methods include establishing a board quality committee, setting strategic quality goals, tracking performance with benchmarks (quality, safety, satisfaction), and tying senior leader evaluations to quality and safety outcomes.<br /><br />Finally, the document underscores data-driven decision-making and strategic planning, using visuals and storytelling to make data actionable. It contrasts dashboards/scorecards and offers guidance on “telling a story with data”: provide context, choose appropriate visuals, eliminate clutter, focus attention, and design presentations to prompt questions and action.

Keywords

board engagement

governing board communication

healthcare quality leadership

quality and safety culture

performance improvement

stakeholder influence skills

executive summary reporting

Joint Commission board questions

quality committee governance

data storytelling dashboards scorecards