Advancing a Quality Mindset
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Speaker: Kristine Groves, RN, MBA-HCM, CPHQ
Overcoming challenges such as patient care, rising costs and the looming workforce cliff will require a coordinated effort and quality is key to developing sustainable solutions. Recent NAHQ research reveals that 85% of those working in healthcare agree quality should not just be the work of the quality department. The quality mindset and hardwiring quality into all areas of an organization is everyone’s job. That’s why NAHQ is expanding our reach to include both a profession and a discipline. Hear from Kristi Groves, Executive Director at the Veterans Health Administration Office of Quality Management on how she is engaging every department at the VHA to advance and activate their quality mindset. If you are a leader in your organization, you’ll leave this session with takeaways on how you can create and advance a quality mindset across the entire organization. If you are a contributing team member, you’ll discover how you can help support advancing the discipline.