Being Human: Understanding the Role of Human Factors in Patient Safety Culture
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Speaker: Ellen Evans, MN, MPH, RN, CPHQ, CJCP, CPPS
Understanding the concepts of Human Factors is imperative to building safe processes for both patients and staff. The concept of the Dirty Dozen from the Federal Aviation Administration provides a solid foundation for understanding human factors and identifying ways to increase the safety of our processes. The twelve concepts include: fatigue; stress; complacency; communication; awareness; distraction; lack of knowledge; teamwork; lack of resources; pressure; lack of assertiveness; and norms. Case studies will demonstrate how human factors can be used as educational frameworks for staff as well as serve a basic foundation for root cause analysis and understanding how events occur.