Collecting, Implementing, and Tracking Improvement Ideas: Kaizen Boards to Promote Staff Engagement
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Speaker: Lindsay Harmon-Matthews, PT, DPT, MPH, CPHQ
This session will describe steps taken to promote staff-driven continuous improvement through a Kaizen Improvement Board mechanism to collect, implement, and track staff ideas. While this Rehab Services department had improvement initiatives underway across >35 teams and >700 staff, initiatives were mostly leadership-generated. Kaizen Improvement Board champions were identified at 5 pilot sites. Multiple Plan-Do-Study-Act cycles refined the idea collection and tracking process. Site champions were integral to Kaizen Board implementation. Over 3 months, staff generated 43 ideas. 86% were completed or in progress at the pilots conclusion. Champions recommended scaling Kaizen Improvement Boards to all Rehab teams.