Quality Workforce of the Future
Back to course
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Speaker: Stephanie Mercado, CAE CPHQ
NAHQ like every other business, mission and person on the planet faced a challenge:. A a global pandemic. We did not know what to expect, how long it would last or where the bottom would be. But one thing was clear: our purpose. And that was to advance quality and safety through the workforce and to leverage the profession of healthcare quality – through competencies. The events of 2020 highlighted the need for a focus on population health, equity, payment models, quality measures and metrics, safety, and more. And, we know that healthcare quality professionals stepped up and were recognized and celebrated. Join Stephanie Mercado, NAHQ’s CEO and executive director as she shares her insights into how skilling and reskilling the quality workforce can propel organizational transformation.