Using Human Centered Design to Drive Success in Improvement Initiatives
Back to course
Asset Caption
Speaker: Jillian Haase, EMBA, BSN, RN, CPHQ, Nadira Kharmai
Human Centered Design and customer journey maps lay the foundation to identify the root cause of pain points and improve patients' experience and outcomes. Through a deeper understanding of our customer's wants and needs, the patient is at the heart of the project and can unlock innovative solutions that are tailored to your targeted audience.