Resource Library-Why Leveraging Data & Technology is the Key to Improving Quality & Safety: A CEO Panel

Video Transcription

Video Summary

Stephanie Mercado (NACU) moderates a CEO panel on why leveraging data and technology is essential to improve healthcare quality and safety, featuring Jeff Sergis (RLDatix), Dr. Zahid Butt (Metasolve), and Peilu Tran (Ferrum Health).<br /><br />Sergis explains RLDatix’s evolution from traditional incident reporting toward governance, risk, and compliance tools that enable proactive risk management. He argues organizations must move beyond “check-the-box” compliance by automating data collection so staff can spend time acting on insights rather than gathering information. With structured, reliable data, hospitals can predict risks (e.g., identifying patients at higher fall risk and increasing monitoring frequency) and build safety dashboards that highlight near-misses and “good catches,” not just adverse events. He emphasizes transparency, digital connectivity, and focusing on a few true-north measures that matter locally.<br /><br />Dr. Butt describes two major trends: shifting from manual abstraction to fully digital quality measurement (CMS targeting full digital by 2025), and the accelerating move from fee-for-service to value-based payments where performance directly affects revenue. He warns digital measurement can backfire if it simply shifts documentation burden onto clinicians; success requires workflow-integrated data capture and tight collaboration among IT, informatics, clinicians, and quality professionals. Digital, population-level measurement also reduces opportunities to “game” sampled, manually abstracted reporting, but increases the need for high data quality.<br /><br />Tran shares his personal motivation—his uncle’s missed lung cancer over multiple checkups—and describes Ferrum Health’s platform for securely deploying AI in hospital environments to detect missed diagnoses and other omissions at scale. He stresses AI is best used to surface signals requiring human review, but hospitals must build “quality command center” capacity to respond to newly identified patients and risks.

Asset Caption

Speakers: Jeff Surges, Zhid Butt, MD, FACG, Pelu Tran, MD, Stephanie Mercado, CAE CPHQ

Hear from a panel of visionary tech CEOs on how technology continues to shape the healthcare landscape. This session will break down where technology enablement and scalability meets quality competencies and what that means for the healthcare quality profession. RLDatix CEO Jeff Surges will discuss quality event reporting and its the future impact on quality and safety. Medisolv CEO, Dr. Zahid Butt will share how we to can better utilize eCQMs. Ferrum Health's CEO, Pelu Tran will discuss leveraging AI artificial intelligence to improve diagnosis of populations. Join us to hear these three trailblazers identify technology solutions, tools and processes and how weto scale technology to and make it more effective in healthcare.

Meta Tag

Competency Tag QRA2

Competency Tag Description Create and implement a plan to meet measure reporting requirements for quality, safety, regulatory and patient experience.

Domain Tag Quality Review and Accountability

Keywords

healthcare quality and safety

data and technology in healthcare

CEO panel discussion

RLDatix governance risk compliance

proactive risk management

digital quality measurement CMS 2025

value-based payment models

workflow-integrated clinical documentation

AI deployment in hospitals

missed diagnosis detection (lung cancer)