HQW 2026: Rethink, Adapt, Influence: Leading Through Change (Live)-HQW 2026: Rethink, Adapt, Influence: Leading Through Change (Live)

Video Transcription

Video Summary

Rebecca Capon and Amy Mills discuss practical ways healthcare quality leaders can navigate uncertainty, AI, complexity, and the human responses to change. They describe today’s environment as volatile and increasingly brittle, anxious, nonlinear, and hard to understand, with healthcare leaders facing more decisions, competing priorities, and less time.

Their framework focuses on three capabilities:

- <strong>Rethink:</strong> Treat beliefs as hypotheses rather than facts. When challenged, pause and ask questions to understand new information instead of becoming defensive or closed-minded.
- <strong>Adapt:</strong> Make change manageable by identifying the smallest useful next step and removing obstacles. Repeated small actions can build new habits and reduce friction.
- <strong>Influence:</strong> Understand what matters to others, find common ground, and connect proposed changes to their priorities and language rather than relying only on technical arguments.

Examples include testing an AI tool on a narrowly defined clinical problem, building relationships through small interactions, and framing quality initiatives around colleagues’ concerns such as workload, capacity, or financial sustainability. The speakers also encourage focusing energy on what can be controlled or influenced, rather than on external conditions beyond one’s control.

Keywords

healthcare quality

AI in healthcare

change management

leadership uncertainty

adaptability

stakeholder influence

system complexity

small-step improvement