Learning Lab: Inclusive Approaches to Strategic Planning for Improved Quality-Inclusive Approaches mp4

Video Transcription

Video Summary

The NACU Learning Lab introduces a webinar on “Inclusive Approaches to Strategic Planning for Improved Quality,” offering one hour of CPHQ-CE credit and highlighting NACU’s expanded COVID-19 resources, including weekly/daily tools, expert interviews, and a focus on patient and family engagement (noting Healthcare Decision Day). NACU also announces unusual, time-limited CPHQ discounts, new instructor-led virtual prep, and plans for remote online exam proctoring due to test-center closures. The CEO emphasizes that quality and safety competencies will be even more critical post-COVID and promotes NACU’s Healthcare Quality Competency Framework and self-assessment.<br /><br />Presenters Sharon Fenn and Michelle Argood from South Central Foundation (SCF), a two-time Malcolm Baldrige Award recipient serving 55 Alaska communities, explain SCF’s relationship-based, Native-values-driven system. SCF calls patients “customer-owners” to reflect shared responsibility and engagement. They describe how strategic planning evolved from a closed, siloed exercise into a transparent, standardized, organization-wide process that links corporate goals to departmental annual plans and individual performance plans.<br /><br />SCF’s annual cycle includes an environmental assessment, strategic inputs, approval of corporate initiatives, departmental planning, performance planning, and quarterly scorecard monitoring. A cross-divisional functional committee structure (with broad representation and executive sponsors) drives alignment and decision-making. SCF built an internal strategic planning software tool to improve visibility, collaboration, and progress tracking.<br /><br />Michelle outlines SCF’s COVID-19 response: incident command with a pandemic addendum, rapid shifts to telehealth and drive-up services, dedicated respiratory pathways, workforce protections (remote work, lodging, scrubs), centralized PPE tracking, and daily organization-wide communications guided by existing committees and infrastructure.

Keywords

Inclusive strategic planning

Healthcare quality improvement

CPHQ continuing education credit

NACU COVID-19 resources

Healthcare Quality Competency Framework

South Central Foundation (SCF)

Malcolm Baldrige Award

Customer-owners patient engagement

Strategic planning software tool

COVID-19 telehealth and incident command