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Learning Lab: Inclusive Approaches to Strategic Planning for Improved Quality
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Availability
On-Demand
Cost
Non-Member: $39.00
Standard Member: $0.00
Premium Member: $0.00
CPHQ Member: $0.00
Credit Offered
1 CPHQ CE Credit
Speakers: Sharon Fenn and Michelle Aregood, Southcentral Foundation

This Learning Lab is for those who are looking for ways to improve their strategic planning processes. Southcentral Foundation (SCF), an Alaska Native customer-owned health care system, has developed a strategic planning process that is flexible, completely transparent, involves all employees, is based on patient feedback, and operates in a continuous cycle that flows from one fiscal year into the next. This process has helped SCF manage change and implement improvements requested by patients while staying focused on the organization’s mission and vision.
In part due to its strategic planning and improvement processes, SCF has twice won the Malcolm Baldrige National Quality Award for performance excellence, in 2011 and 2017. SCF has achieved a patient satisfaction rate of 97 percent, as well as 95 percent employee satisfaction. This Learning Lab will provide an in-depth look at SCF’s strategic planning processes and how they support the offering of quality health care.

Learning Objectives:
  • Identify the core elements of SCF’s strategic planning process
  • Analyze the ways in which an efficient, flexible strategic planning process like SCF’s can improve the quality of health care services
  • Identify opportunities for improvement in strategic planning processes at their own organizations

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