OasisLMS

Speakers:
Isis Zambrana, RN, BSN, MBA, CPHQ
Vice President & Chief Quality Officer, Quality and Patient Safety
Jackson Health System

David Nash, MD, MBA
Principal
David B. Nash MD MBA LLC

Moderator: Josh Berlin, JD
Chief Executive Officer
rule of three


Healthcare is evolving rapidly, but not all changes carry the same implications for quality, safety, organizational performance, and financial sustainability. Drawing from NAHQ's white paper, Leveraging the NAHQ Healthcare Quality Competency Framework to Meet Today's Healthcare Industry Pressures, this opening session examines the five critical pressures reshaping healthcare today: financial strain and margin compression, workforce shortages and burnout, care delivery and access complexity, rapid technology and AI adoption, and changing reimbursement models and regulatory scrutiny. Expert panelists explore how these interconnected forces are placing new demands on workforce competencies and organizational capabilities and why workforce preparedness is a critical lever for stabilizing performance and sustaining improvement. Using the NAHQ Healthcare Quality Competency Framework as a lens, attendees will understand where emerging trends are creating capability gaps and how organizations can align individual development to enterprise-wide readiness.