OasisLMS

The next frontier in healthcare is clear: patient experience can no longer stand apart from quality and safety—it must be orchestrated as an integrated strategy that creates measurable value. This session explores the emerging drivers reshaping patient experience, from consumer expectations and economic pressures to advances in data and the evolution of value-based care. Through case examples and forward-looking insights, we’ll examine how healthcare quality professionals are uniquely positioned to lead in this space, leveraging competencies and cross-disciplinary approaches to transform patient experience into a measurable driver of outcomes, equity, and organizational performance.

Speaker:
Elizabeth Paskas, DNP, MBA, RN, NE-BC, CPXP
Senior Vice President, Chief Patient Experience & Performance Improvement Officer
Hackensack Meridian Health