Speaker: Jamie M. Verdi, JD, LLM, CPHRM
Vice President of Risk Management
Emory Healthcare - Office of Quality
Proactive risk management is a critical component of advancing patient safety and fostering a culture of transparency and learning within healthcare organizations. This 1-hour webinar will explore how risk management, quality and patient safety teams work collaboratively to identify emerging risks, prevent harm, and respond effectively when safety events occur.
Participants will examine how proactive risk management transforms healthcare quality and safety and the important role of safety event reporting, including near misses, and how non-punitive, transparent reporting builds a culture of safety and accountability, drives reliability and builds stronger patient outcomes. The webinar will also address best practices for disclosure and apology following significant patient harm events or allegations of patient harm. Attendees will gain insight into how risk management partners with patient safety and quality teams to conduct reviews, support patients and families, and implement patient safety initiatives designed to prevent re-occurrence and strengthen system reliability.
Learning Objectives:
- Describe how proactive risk management tools such as risk management education; policies and procedures; risk assessments and patient safety alerts (proactive practical tools and methods) are used to address emerging risk trends, escalate concerns, and implement timely interventions to protect patients before harm occurs. This objective will explain how risk management collaborates with patient safety and quality teams following significant harm events to conduct reviews, implement patient safety initiatives, and reduce the likelihood of re-occurrence through system-level improvements.
- Recognize the critical importance of safety event reporting including near misses and adverse events, and explain how transparent, non-punitive reporting practices support internal clinical review, organizational learning (lessons learned from adverse events and near misses), and service recovery, when appropriate.
- Discuss the principles and purpose of Disclosure and Apology when significant patient harm has occurred or is alleged including ethical, regulatory (state specific statutes regarding disclosure of medical errors) and patient-centered considerations for communicating with patients and families.