Speakers:
Carole Guinane, RN BSBA MBA BBSS CPHQ
Founder and CEO, White Bee LLC
Jaclyn Hunter, MSHI RN CPHQ
Senior NAHQ Navigator, NAHQ
Session Description: This Learning Lab explores the NAHQ Healthcare Quality Competency Framework, the industry standard that defines the knowledge, competencies, and skills needed to advance Quality and Safety across the continuum of care and discusses
why the Framework matters now. The discussion will be grounded in current healthcare realities and the rapid evolution of quality roles. Participants will examine how shifting expectations have widened the
competency gap, and why clearly defined competencies, beyond job titles or tasks, are essential for strengthening quality practice and advancing the profession. Participants will gain a clear
overview of the Framework, including its domains and competencies, how it is built for everyone across roles and career stages, and how progressive skill development supports growth from entry-level practice through senior leadership. The Framework is positioned not as a checklist, but as a dynamic, workforce-based tool that reflects how quality work is performed in today’s healthcare environment.
Learning Objectives:
- Describe the purpose and structure of the NAHQ Healthcare Quality Competency Framework.
- Identify priority competencies for different roles, career stages, and organizational needs.
- Apply the Framework as a practical tool to identify strengths and gaps at the individual and team level.